Privacy Policy

1. Introduction

NeuAIs, Inc. ("NeuAIs," "we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you use our cloud infrastructure platform and related services (collectively, the "Services").

This policy applies to enterprise customers, individual users, and visitors to our website. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, company name, billing address, and payment information
• Authentication Data: Username, password (encrypted), API keys, and authentication tokens
• Support Communications: Information provided when contacting our support team
• Enterprise Data: SSO credentials, organizational hierarchies, and user permissions

2.2 Automatically Collected Information

• Usage Data: API calls, resource utilization, service configurations, and deployment metadata
• Log Data: IP addresses, timestamps, request/response data, and error logs
• Device Information: Browser type, operating system, and device identifiers
• Performance Metrics: Response times, throughput, error rates, and availability statistics

2.3 Customer Content

We process and store content you upload to our Services ("Customer Content"), including source code, application data, storage objects, and configuration files. We treat Customer Content as confidential and implement strict access controls.

3. How We Use Your Information

• Service Delivery: Provision, operate, and maintain the Services
• Authentication & Security: Verify identity and protect against unauthorized access
• Billing & Payments: Process transactions and maintain billing records
• Support & Communications: Respond to inquiries and provide technical assistance
• Analytics & Improvement: Analyze usage patterns to enhance performance and features
• Compliance & Legal: Meet regulatory requirements and enforce our terms
• Security Monitoring: Detect and prevent fraud, abuse, and security threats

4. Data Sharing and Disclosure

4.1 Service Providers

We engage trusted third-party service providers to perform functions on our behalf, including payment processing, infrastructure hosting, monitoring tools, and customer support platforms. These providers are contractually obligated to maintain confidentiality and security.

4.2 Legal Requirements

We may disclose information when required by law, court order, or government request, or when necessary to protect our rights, property, or safety, or that of our users or the public.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred. We will provide notice before your information becomes subject to a different privacy policy.

4.4 No Sale of Personal Information

NeuAIs does not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Security

We implement industry-leading security measures to protect your information:

• Encryption: AES-256 encryption at rest, TLS 1.3 for data in transit
• Access Controls: Role-based access control (RBAC), multi-factor authentication (MFA)
• Infrastructure Security: Isolated network segments, DDoS protection, intrusion detection
• Regular Audits: SOC 2 Type II, ISO 27001, and penetration testing
• Incident Response: 24/7 security monitoring and incident response team

6. Data Retention

We retain your information for as long as necessary to provide the Services and comply with legal obligations. Account data is retained during active subscription and for 90 days after termination unless deletion is requested. Customer Content is retained per your configuration settings. Log data is typically retained for 90 days for operational purposes and up to 7 years for compliance.

7. Your Rights and Choices

• Access: Request copies of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and associated data
• Portability: Receive your data in a machine-readable format
• Opt-Out: Unsubscribe from marketing communications
• Object: Object to certain processing activities

To exercise these rights, contact us at privacy@neuais.io or through your account dashboard.

8. International Data Transfers

NeuAIs operates globally with data centers in multiple regions. Data may be transferred to and processed in countries other than your residence. We ensure appropriate safeguards through Standard Contractual Clauses (SCCs), adequacy decisions, and compliance with applicable data protection frameworks including GDPR, CCPA, and other regulations.

9. Children's Privacy

Our Services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

10. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes via email or through the Services at least 30 days before the effective date. Continued use of the Services after changes become effective constitutes acceptance of the updated policy.

11. Contact Information

12. Compliance Certifications